Poor communications may be the number one problem for most businesses. It affects employee performance, employee morale, customer satisfaction, and orders from vendors.
At a minimum, have the person to whom you are speaking, repeat what he or she heard you say. If appropriate and circumstances permit, provide a brief demonstration of what you want accomplished.
The preferred method of contact and in the best order are: face to face, by telephone, by written instructions (letter or e-mail).
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